Truevapeusa.com, takes your privacy very seriously. Earning and keeping your trust is important. We handle any personal information (such as your name, address, email address and/or telephone number) that you provide to us with the upmost confidentiality.
This Privacy Statement describes the personal information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using this website, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
When you provide personal information to our Call Center and/or at our Web Site, you are consenting to the manner in which Truevapeusa.com. will collect, use, disclose and otherwise manage your personal information, as set out below.
Who May Use This Website
Truevapeusa.com is not intended or designed to attract users under the age of 18. We do not collect personal information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal information.
The Web Site is intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal information on Truevapeusa.com.
Information sent to us will be housed on servers located in the United States.
Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Statement.
Collection and Use of Personal information
We may collect Personal information that you provide us with when you purchase, order, return, exchange or request certain information about our products and services, Contact a Call Center, Visit or register with our Web Site, Enter into a contest or sweepstakes or respond to one of our surveys, or provide us with comments, suggestions, or testimonials.
If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us in the future. We may also ask for your zip code as well, to help us improve our product and service offerings to your area.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and phone number. We collect this information to help prevent fraud.
When you contact our Customer Service team about a product, delivery, billing question or for Customer Care, you may be asked for Personal information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Promotional Information and Marketing Materials
We would like to inform you of products and services, sales and special offers that might benefit you. When you shop online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Call Center or Web Site. If you would like to stop receiving such promotional information from Truevapeusa.com, please use Opt-Out”.
Disclosure of Personal information
We do not enter into relationships with other marketing or sales companies, or disclose any of the Personal information you provide to us with any other source.
If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal information for any purpose other than making the delivery.
Security of Personal information
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Web Site. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal information from loss, misuse, alteration or destruction, and where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology.
SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Web Site from capturing and viewing your Personal information. Since any order information you provide to us on our Web Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Web Site.
Our Privacy Statement and Outside Links
Privacy Statement Modifications
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Web Site or send an email describing the changes.
If you have any questions about our handling of Personal information, please contact our Customer Service department via telephone (804-306-6387) or email (email@example.com).